Service Level Agreements & Commitments

This page provides an overview of SEAX’s service commitments, including performance expectations, availability standards, and key terms for our connectivity solutions. It serves as a reference for understanding the service levels associated with SEAX offerings.

**Service availability and commitments may vary based on location and infrastructure. For any questions regarding SLAs or service eligibility, please contact your SEAX representative.**

For Bandwidth Services

Outlines the terms, conditions, service performance levels, and rebate calculations for the Bandwidth Services provided by SEAX to the Customer.

For Dark Fiber Services

Outlines the terms, conditions, service performance levels, and rebate calculations for the Dark Fiber Services provided by SEAX to the Customer.